Responsible Gaming
at ab111
ab111 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or emotional harm. This page explains the tools, policies, and support resources ab111 has in place to help you stay in control of your gaming at all times.
ab111 operates a zero-tolerance policy toward underage gambling. Every player must be 18 years of age or older to register an account, make a deposit, or place any bet. Age verification is carried out during KYC and may be requested at any time.
Players can set daily, weekly, or monthly deposit limits on their ab111 account at any time. Once a limit is set , it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is applied.
Need a short break? ab111's time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The pause is applied instantly.
If you feel gambling is seriously affecting your life, ab111 offers a self-exclusion option that locks your account for a minimum of 6 months, up to a permanent exclusion. Self-exclusion is irreversible during the chosen period and cannot be overridden by contacting support.
ab111's platform continuously monitors player activity patterns. If our systems detect signs of concerning behaviour — such as unusually rapid deposit sequences, large loss streaks, or extended uninterrupted sessions — our player safety team will proactively reach out.
Our responsible gaming support team is available around the clock. Whether you want to set limits, take a break, or simply talk through a concern, ab111's team is here to listen and act promptly. Reach us any time at [email protected] or via live chat.
Age Restriction Policy
ab111 enforces a strict minimum age requirement of 18 years for all players on the platform. This requirement applies without exception to all residents of Bangladesh and any other jurisdiction from which our platform is accessed. Gambling of any kind — including sports betting on cricket and the BPL, live casino games, slots, and all other products offered by ab111 — is strictly prohibited for anyone under the age of 18.
During the registration process, every new player is required to confirm that they are aged 18 or above. This declaration forms part of the account agreement. ab111 reserves the right to request documentary proof of age at any stage — before or after a withdrawal request, or at random as part of routine compliance checks. Accepted documents include a National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority.
Why Age Verification Matters
Underage gambling carries serious risks to young people's financial wellbeing, mental health, and development. ab111 takes its responsibility to prevent minors from accessing the platform extremely seriously. Any account found to belong to a person under the age of 18 will be suspended immediately, all pending and processed withdrawals will be reviewed, and the matter will be reported to the relevant authorities where required by applicable law.
Parents and Guardians: If you share a device with a minor, we strongly encourage you to use parental control software to block access to gambling websites. Never share your ab111 login credentials with anyone, and always log out of your account after each session on a shared device.
Recognising Problem Gambling
Gambling is designed to be an enjoyable form of entertainment. For the vast majority of ab111 players in Bangladesh, it remains exactly that — a fun way to engage with cricket betting, live casino games, and slots. However, for a minority of players, gambling can develop into a problematic pattern that negatively affects their finances, relationships, and mental health. Recognising the early warning signs is the first and most important step toward getting back in control.
Problem gambling does not always look the same in every person. It can develop gradually over months or years, and many people experiencing it are not aware of the extent of the problem until significant harm has already occurred. ab111 encourages all players to regularly reflect honestly on their gambling habits using the self-assessment questions below.
Self-Assessment Questions
Ask yourself the following questions honestly. If you answer "yes" to two or more of these, we strongly encourage you to use one of ab111's player protection tools or reach out to our support team.
Deposit Limits
One of the most practical and effective tools ab111 provides for responsible gaming is the ability to set personal deposit limits on your account. By capping how much you can deposit over a given time period, you maintain direct financial control and reduce the risk of spending beyond your means. ab111 strongly encourages all players — not just those who feel they have a problem — to set deposit limits as a matter of routine financial hygiene.
How Deposit Limits Work
You can set a daily, weekly, or monthly deposit limit on your ab111 account. Once set, the limit takes effect immediately and cannot be exceeded until the limit period resets. Limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers from Dutch-Bangla Bank, City Bank, and BRAC Bank.
- Daily limit: The maximum total amount you can deposit within any 24-hour period.
- Weekly limit: The maximum total amount you can deposit within any 7-day rolling period.
- Monthly limit: The maximum total amount you can deposit within any 30-day rolling period.
Reducing vs. Increasing Limits
Reducing your deposit limit takes effect immediately — the lower limit applies from the moment you save the change. This ensures that decisions to spend less are honoured without delay.
Increasing your deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions made in the heat of a session from immediately leading to higher spending. If you still wish to increase the limit after 24 hours have passed, the change will be applied automatically.
Time-Out Feature
Sometimes all you need is a short break. ab111's time-out feature is designed for players who want to step away from the platform for a defined period without permanently closing their account. A time-out is ideal if you have been gambling more than usual recently, feel that gambling is becoming less enjoyable and more habitual, or simply want to take a planned rest.
Available Time-Out Periods
- 24 hours — a brief overnight reset
- 72 hours — a full weekend break
- 7 days — a one-week pause
- 30 days — a full monthly break
- 6 weeks — an extended recovery period
What Happens During a Time-Out
While your time-out is active, your ab111 account is temporarily suspended. You will not be able to log in, make deposits, place bets, or access any games on the platform. Any pending bets placed before the time-out began will be settled normally according to their terms. Your account balance is preserved and will be available to you once the time-out period expires.
Time-out periods cannot be shortened once activated. If you contact support requesting early reinstatement of your account during a time-out, our team will be unable to override the restriction. This is an intentional safeguard to ensure that time-outs provide genuine protection.
How to Activate a Time-Out
- Log in to your ab111 account and navigate to Account Settings.
- Select the Responsible Gaming section.
- Choose "Time-Out" and select your preferred duration.
- Confirm your selection — the time-out is applied immediately.
Alternatively, contact our support team at [email protected] or via live chat and a team member will apply a time-out on your behalf within minutes.
Self-Exclusion
Self-exclusion is ab111's most powerful player protection tool and is intended for players who have identified that gambling is causing significant harm in their lives. Unlike a time-out, self-exclusion is a serious, long-term commitment designed to provide a meaningful barrier between you and the platform for an extended period.
Self-Exclusion Periods
- 6 months — minimum self-exclusion period
- 1 year
- 3 years
- 5 years
- Permanent — indefinite exclusion with no reinstatement pathway
What Self-Exclusion Means
Once you activate self-exclusion, your ab111 account is immediately and completely locked. You will not be able to log in, create a new account using the same personal details, or access the platform in any capacity during the exclusion period. ab111 will also suppress all marketing communications to you for the duration of the exclusion.
Self-exclusion cannot be reversed or shortened once activated, regardless of the reason. Our support team is instructed not to reinstate self-excluded accounts before the chosen period has elapsed. This strict policy exists because we understand that the moments when someone most wants to end a self-exclusion are often the moments when the protection is most needed.
How to Request Self-Exclusion
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1Contact Support Directly: Email [email protected] with the subject line "Self-Exclusion Request" or reach out via live chat. Our responsible gaming team handles these requests with priority and full confidentiality.
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2Choose Your Exclusion Period: Inform our team of the duration you prefer — 6 months, 1 year, 3 years, 5 years, or permanent. If you are unsure, our team can help you think through the right option for your situation without any pressure.
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3Verify Your Identity: For security purposes, we will confirm your identity before applying the exclusion. This prevents third parties from maliciously excluding another player's account.
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4Exclusion Applied Immediately: Once confirmed, the self-exclusion is applied to your account without delay. You will receive a confirmation message and all marketing emails will cease.
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5Withdrawal of Remaining Balance: Any remaining balance in your account at the time of self-exclusion can be withdrawn. Our team will guide you through the process before the account is locked.
Important: Self-exclusion from ab111 does not automatically exclude you from other gambling platforms. If you are serious about stopping gambling, we encourage you to contact all other platforms you use and request self-exclusion from each of them as well. Consider also using internet filtering tools to block access to gambling websites on your devices.
Player Protection Tools
Beyond deposit limits, time-outs, and self-exclusion, ab111 provides a broader suite of tools to support healthy gambling habits. These tools are available to all registered players at no cost and can be activated at any time through your account settings or by contacting support.
Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, your account is automatically paused for the remainder of the period, preventing further losses regardless of your session activity.
Define how long you want each gaming session to last. When your session time limit is reached, ab111 will display a notification and prompt you to review whether you wish to continue. Extended sessions beyond the limit require an active confirmation step.
Enable periodic reality check alerts that appear on screen at intervals you choose — every 30, 60, or 90 minutes. Each alert displays your net win or loss for the current session, giving you a clear and honest picture of your activity before you decide to continue.
Opt out of all promotional communications from ab111 at any time. This includes bonus offers, seasonal promotions tied to events like Eid and the BPL, and all other marketing messages. Opting out does not affect your ability to use the platform.
View your complete betting and transaction history at any time through your account dashboard. Full transparency over your activity — including deposits, withdrawals, wagers placed, and outcomes — helps you make informed decisions about your gambling behaviour.
Request a cooling-off period when you feel you need a pause but are not ready for a full time-out. During a cooling-off period, your account remains open for withdrawals only — no new deposits or bets are possible until you confirm you wish to resume normal activity.
Support & Resources
ab111 is not only a gambling platform — we are a responsible member of the Bangladesh entertainment community. We recognise that some players may need support that goes beyond what our internal tools can provide. The following external resources offer free, confidential, and professional help for anyone affected by problem gambling.
Kaan Pete Roi
Kaan Pete Roi is a well-established emotional support and mental health helpline operating in Bangladesh. They provide confidential telephone and online counselling services in both English and Bengali, available to anyone experiencing distress, anxiety, or emotional difficulties — including those related to gambling. Their trained volunteers provide a compassionate, non-judgmental listening service that can be a vital first step toward recovery.
National Mental Health Helpline (Bangladesh)
The Government of Bangladesh operates a national mental health helpline that provides immediate access to mental health professionals. If gambling-related stress has reached a point where it is affecting your mental health, do not hesitate to reach out through official government health channels for professional guidance.
Talk to Someone You Trust
Sometimes the most important step is simply telling someone you trust — a family member, a close friend, or a respected elder in your community — that gambling has become a problem. In Bangladesh, family networks and community bonds are strong. Reaching out to someone close to you can provide the immediate emotional support and accountability that helps break a problematic pattern.
ab111 Responsible Gaming Team
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. We handle all responsible gaming enquiries with complete confidentiality and a genuine commitment to player welfare. Whether you want to apply a limit, discuss concerns, or request self-exclusion, we are here to help — without judgment and without delay.
Need to Talk? We're Here.
If gambling is becoming a problem for you or someone you care about, please reach out to our responsible gaming team immediately. All conversations are handled in strict confidence by trained staff who genuinely care about your wellbeing.
[email protected]Our Commitment
Responsible gaming is not a compliance checkbox at ab111 — it is a core value that shapes every aspect of how we build and operate our platform. From the way we design our deposit flows to the training we provide to our customer support staff, player safety is embedded into the ab111 experience at every level.
ab111 is committed to continuous improvement in the area of responsible gaming. We regularly review our player protection tools to ensure they are effective, accessible, and easy to use for players across Bangladesh — whether they are accessing the platform from Dhaka, Chittagong, Sylhet, Rajshahi, or Cox's Bazar. We believe that every player deserves to gamble in an environment that puts their wellbeing first.
We also invest in staff training so that every member of our customer support, payments, and player safety team understands how to identify signs of problem gambling and how to respond with empathy and urgency. Our team is instructed never to encourage a player who has expressed a desire to stop gambling to continue playing.
ab111 does not market its services to vulnerable individuals. Our promotions are designed for recreational players who enjoy gambling as entertainment. We do not target players who have previously self-excluded, requested time-outs, or expressed concerns about their gambling behaviour with bonus offers or incentives to return.
We believe the long-term health of the Bangladesh online gaming community depends on operators taking responsible gaming seriously — not only when regulators require it, but because it is simply the right thing to do. ab111 pledges to uphold this commitment for every player on our platform, today and in the future.
Enjoy the Games — Within Your Limits
ab111 offers cricket betting, live casino, slots, esports, and more — all designed to be enjoyable entertainment for adults aged 18 and above. Set your limits, use our tools, and play safely. We are here to support you every step of the way.
18+ only. Please gamble responsibly. If gambling stops being fun, use our tools or contact [email protected].